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Tripadvisor rating
Rooms Booking From
USD 60.00
Per Night
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Score from 14 reviews

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Check-in: 15:00
Check-out: 00:00
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About Hotel Kay Playa del Carmen

The adults-only Hotel Kay is located next to the beach in Playa del Carmen, and offers a hot tub and sun terrace. The air-conditioned rooms have private balconies with partial sea views.Each bright, functional room at Hotel Kay has free Wi-Fi, flat-screen cable TV and a safe.

Bathrooms include free toiletries.Hotel Kay is just 30 metres from the famous 5th Avenue, where you can find a wide range of shops, international restaurants and lively bars.Hotel Kay is a 2-minute walk from Playa del Carmen Bus Station and the ferry terminal for Cozumel Island.

Cancun International Airport is a 30-minute drive away.

Playa del Carmen Policies

FAQs About Hotel Kay - Playa del Carmen

What are the hotel policies for check-in and check-out time? Check-in begins at 15:00 and check-out can be done until 00:00.
What are some popular tourists attractions nearby Hotel Kay - Playa del Carmen? Interesting place to explore in close proximity to the property are Mahi Golf Course, 28 de Julio Square, 5th Avenue and others.

Guest Score and Reviews


By: Karina

Traveller Type: family with young children
  : I really liked how helpful some of the employees where they offered to take our baggage upstairs since we stayed in the third floor and they have no elevators. The views of the ocean were beautiful not the beach since it had Sargassum.The pool was very clean and in the rooftop.
  : It was only stairs if you use a wheelchair it would be a bad idea to book there all the rooms are on the second floor and up. There where some noises caused by some plastics sheetings that they had on top of the hotel and when it was windy they would be really noise since they would fly around we talked with a clerk to see if they could do something about them putting them somewhere else but he said there was nothing he could do and we had to hear those thing slam all over the place when we were trying to sleep.I didn’t like that since they are having a problem with Sargassum as they were trying to clean the beach they had a mountain of this dead algae very close to the hotel and the smell was intolerable you would have to keep your room really cold all the time for you not to be having to smell it that much. We couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was uncomfortable, which I know is not the fault of the hotel but it was a major issue during our stay.


By: Cris

Traveller Type: young couple
  : The service of one man ONLY. The fact that there was a mini-bar in the room
  : The service, beds, amenities, they didn't have anything extra (sheets, pillows, towels, etc).The pictures are nothing like reality, the jacuzzi was green and the whole rooftop looked abandoned.


By: Chris
Very Good

Traveller Type: group
  : I liked the location , and staff was friendly …
  : trash truck came and picked up trash at 3am ……. pool on the roof was dirty and there was a lot of bird droppings everywhere


By: Noor

Traveller Type: solo traveller
  : The location was amazing close to everything; the beach, the bus station & the 5th st which is most famous street with all the restaurants & shops, the location can’t be better than this.My balcony has a beautiful beach view
  : It is not really clean & very old, the bed cover was dirty a little bit & had a bad smell,one day they forgot to clean the room, the employees English language was so poor so hard to communicate with them but they were lovely & smiling. it doesn’t deserve 4 stars, it’s 2 or 3 stars hotel.


By: Kgomotso
Very Poor

Traveller Type: solo traveller
  : Bed is HARD. aircon broke half way through the night. Rooftop is a delapidated. 'pool' is empty. bar is non existent. No lift - had to carry bags up three flights of stairs.


By: Herb

Traveller Type: group
  : They tried very hard not to make the room that I found online available. They tried to put me in an inferior standard room when I was showing them the online larger/nicer room for a low price that I wanted and that showed available. Eventually they cleaned the room quickly and made it available


By: Depasquierc

Traveller Type: young couple
  : Location and view
  : Very nice location. Big room with nice view.


By: Whitney

Traveller Type: young couple


By: Anonymous

Traveller Type: young couple
  : Next to the beach.
  : .


By: Humberto

Traveller Type: young couple

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